Icinga Support and Subscriptions
We offer support contracts with defined response times for support in the event of an error and Icinga Subscriptions for access to Icinga packages for Enterprise Linux Subscriptions.
Icinga Support
We are happy to support you with Icinga 2, providing the following support contracts. The pricing for the contract depends on your network including the booked services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.
Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.
Basic
Response times
- Level 3: 2h
- Level 2: 4h
- Level 1: NBD
- 24/7 support
Conditions
- 10 Icinga servers
- unlimited support cases
- unlimited Icinga Hosts
- Icinga repository access
- 24/7 cases: 18
Contacts & Channels
- 5 contacts
- phone
- remote debugging
- 2 day remote consulting
Basic modules
- all basic modules
Advanced modules
- all advanced modules
Premium
Response times
- Level 3: 4h
- Level 2: 8h
- Level 1: NBD
- 24/7 support
Conditions
- 5 Icinga servers
- unlimited support cases
- unlimited Icinga Hosts
- Icinga repository access
Contacts & Channels
- 3 contacts
- phone
- remote debugging
- 1 day remote consulting
Basic modules
- all basic modules
Advanced modules
- all advanced modules
Enterprise
Response times
- Level 3: 2h
- Level 2: 4h
- Level 1: NBD
- 24/7 support
Conditions
- 10 Icinga servers
- unlimited support cases
- unlimited Icinga Hosts
- Icinga repository access
- 24/7 cases: 18
Contacts & Channels
- 5 contacts
- phone
- remote debugging
- 2 day remote consulting
Basic modules
- all basic modules
Advanced modules
- all advanced modules
General information
1) Additional modules and services can be added to the BASIC, PREMIUM and ENTERPRISE packages. Please contact us and we will gladly prepare an offer tailored to your exact requirements.
2) All prices and information per year net, plus the applicable VAT. After a minimum term of 12 months, the contract is extended by a further 12 months, unless it is terminated with a notice period of 3 months.
Please note our support conditions.
Basic modules
Infrastructure
- Icinga 2
- Icinga Web 2
- Icinga Director
- Icinga Certificate Monitoring
Incident Management
- Icinga Module for Jira
- Icinga TTS Integration
Analytics
- Icinga Reporting
- Icinga Business Process Modelling
- Icinga Cube
Logs
- Icinga Module for Elasticsearch
- Elasticsearch Writer
- Logstash Integration
- Icingabeat
Cloud
- Director Import AWS
- Director Import Azure
Metrics
- Icinga Module for Graphite
- Output for Graphite
- Output for Elasticsearch
- Output InfluxDB
- Output for OpenTSDB
Advanced modules
Cloud
- Icinga Module for vSphere®
Icinga Subscriptions
New packages for the following operating systems are available for download for an annual subscription fee:
Red Hat Enterprise Linux (RHEL)
Amazon Linux 2
SUSE Linux Enterprise Server (SLES)
Customers with Icinga support contracts have access to the complete Icinga repository at no additional cost.
Service from the market leader
We are happy to bring you our experience from countless Icinga projects. Whether professional services, training or support for your environment.