Icinga Support

Icinga Support

We are happy to support you with Icinga 2, providing the following support contracts. The pricing for the contract depends on your network including the booked services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.

Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.

Starter

Mo. - Fr. 9:30 - 17:30 CET

  • Response times

  • Level 3: NBD
  • Level 2: NBD
  • Level 1: NBD

  • Conditions

  • 1 Icinga servers
  • 15 support cases
  • max. 500 Icinga Hosts

  • Contacts & Channels

  • 1 contact
  • email
  • phone
  • remote debugging
  • remote consulting

  • Basic modules

  • all basic modules

  • Advanced modules

  • not customizable
Contact us now

Basic

Mo. - Fr. 9:30 - 17:30 CET

  • Response times

  • Level 3: 8h
  • Level 2: NBD
  • Level 1: NBD

  • Conditions

  • 2 Icinga servers
  • unlimited support cases
  • unlimited Icinga Hosts

  • Contacts & Channels

  • 2 contacts
  • email
  • phone
  • remote debugging
  • 0 day remote consulting

  • Basic modules

  • all basic modules

  • Advanced modules

  • customizable
Contact us now

Premium

Mo. - Fr. 9:30 - 17:30 CET

  • Response times

  • Level 3: 4h
  • Level 2: 8h
  • Level 1: NBD

  • Conditions

  • 5 Icinga servers
  • unlimited support cases
  • unlimited Icinga Hosts

  • Contacts & Channels

  • 3 contacts
  • email
  • phone
  • remote debugging
  • 1 day remote consulting

  • Basic modules

  • all basic modules

  • Advanced modules

  • 1 advanced module
Contact us now

Enterprise

Mo. - So. 0:00 - 24:00 (EU only)

  • Response times

  • Level 3: 2h
  • Level 2: 4h
  • Level 1: NBD
  • 24/7 Support

  • Conditions

  • 10 Icinga servers
  • unlimited support cases
  • unlimited Icinga Hosts
  • 24/7 cases: 24

  • Contacts & Channels

  • 5 contacts
  • email
  • phone
  • remote debugging
  • 2 days remote consulting

  • Basic modules

  • all basic modules

  • Advanced modules

  • all advanced modules
Contact us now

General information

1) Additional modules and services can be added to the BASIC, PREMIUM and ENTERPRISE packages. Please contact us and we will gladly prepare an offer tailored to your exact requirements.

2) All prices and information per year net, plus the applicable VAT. After a minimum term of 12 months, the contract is extended by a further 12 months, unless it is terminated with a notice period of 3 months.

Please note our support conditions.

Basic modules

Infrastructure

  • Icinga 2
  • Icinga Web 2
  • Icinga Director
  • Icinga Certificate Monitoring

Incident Management

  • Icinga Module for Jira
  • Icinga TTS Integration

Analytics

  • Icinga Reporting
  • Icinga Business Process Modelling
  • Icinga Cube

Logs

  • Icinga Module for Elasticsearch
  • Elasticsearch Writer
  • Logstash Integration
  • Icingabeat

Cloud

  • Director Import AWS
  • Director Import Azure

Metrics

  • Icinga Module for Graphite
  • Output for Graphite
  • Output for Elasticsearch
  • Output InfluxDB
  • Output for OpenTSDB

Advanced modules

Cloud

  • Icinga Module for vSphere®

Trust the market leader

We are happy to bring you our experience from more than 500 projects. Whether professional services, training or support for your environment.
Contact us now

Open source monitoring with Icinga

Icinga is an open source monitoring solution that can monitor all available systems in a network.
More Information