Icinga Support
Icinga Support
We are happy to support you with Icinga 2, providing the following support contracts. The pricing for the contract depends on your network including the booked services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.
Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.
Starter
Response times
- Level 3: NBD
- Level 2: NBD
- Level 1: NBD
Conditions
- 15 support cases
- max. 500 Icinga Hosts
- 1 Contact
- 1 Icinga Camp ticket
Support channels
- phone
- remote support
- remote support days: 0
Support modules
- Support for 1 server
- Support for addons
- 24×7 cases/year
- Access to Icinga Stack
Basic
Response times
- Level 3: 8h
- Level 2: NBD
- Level 1: NBD
Conditions
- unlimited support cases
- unlimited Icinga Hosts
- 2 Contacts
- 1 Icinga Camp ticket
Support channels
- phone
- remote support
- remote support days: 0
Support modules
- Support for 2 servers
- Support for addons
- 24×7 cases/year
- Access to Icinga Stack
Premium
Response times
- Level 3: 4h
- Level 2: 8h
- Level 1: NBD
Conditions
- unlimited support cases
- unlimited Icinga Hosts
- 3 Contacts
- 2 Icinga Camp ticket
Support channels
- phone
- remote support
- remote support days: 1
Support modules
- Support for 5 servers
- Support for addons
- 24×7 cases/year
- Access to Icinga Stack
Enterprise
Response times
- Level 3: 2h
- Level 2: 4h
- Level 1: NBD
Conditions
- unlimited support cases
- unlimited Icinga Hosts
- 5 Contacts
- 3 Icinga Camp ticket
Support channels
- phone
- remote support
- remote support days: 2
Support modules
- Support for 10 servers
- Support for addons
- 24x 24×7 cases/year
- Access to Icinga Stack
General information
1) Additional modules and services can be added to the PREMIUM and ENTERPRISE packages. Please contact us and we will gladly prepare an offer tailored to your exact requirements.
2) All prices and information per year net, plus the applicable VAT. After a minimum term of 12 months, the contract is extended by a further 12 months, unless it is terminated with a notice period of 3 months.
Please note our support conditions.