Ansible
Support Contracts
We offer support contracts with defined response times to provide support in the event of an error for your Ansible environment.
Ansible Support
We are happy to support the operation of your Ansible environment with our support services. For Ansible we offer the following contract forms, the prices scale depending on
Scope of services and number of support cases per year. Please just contact us if you need advice on choosing the right package.
We offer special support conditions for our project customers if you complete the desired support package together with a consulting service.
Starter
Mo. - Fr. 9:30 - 17:30 CET
Response times
- Level 3: NBD
- Level 2: NBD
- Level 1: NBD
Conditions
- Support requests per year: 12
- 1 Contact
Support for
- playbooks
- rolls
- collections
- modules
- GUIs: Rundeck/Semaphore/AWX
Channels & Contacts
- phone
- remote support
- days remote consulting: 0
Basic
Mo. - Fr. 9:30 - 17:30 CET
Response times
- Level 3: 8h
- Level 2: NBD
- Level 1: NBD
Conditions
- Support requests per year: 24
- 2 Contacts
Support for
- playbooks
- rolls
- collections
- modules
- GUIs: Rundeck/Semaphore/AWX
Channels & Contacts
- phone
- remote support
- days remote consulting: 0
Premium
Mo. - Fr. 9:30 - 17:30 CET
Response times
- Level 3: 4h
- Level 2: 8h
- Level 1: NBD
Conditions
- Support requests per year: 36
- 3 Contacts
Support for
- playbooks
- rolls
- collections
- modules
- GUIs: Rundeck/Semaphore/AWX
Channels & Contacts
- phone
- remote support
- days remote consulting: 1
Enterprise
Mo. - Fr. 9:30 - 17:30 CET
Response times
- Level 3: 2h
- Level 2: 4h
- Level 1: NBD
Conditions
- Support requests per year: 48
- 5 Contacts
Support for
- playbooks
- rolls
- collections
- modules
- GUIs: Rundeck/Semaphore/AWX
Channels & Contacts
- phone
- remote support
- days remote consulting: 2
Please note our support conditions.