NETWAYS GmbH
Deutschherrnstraße 15-19
90429 Nürnberg

Phone:
+49 911 92885-0
Fax:
+49 911 92885-77
Email:
info(at)netways.de

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Rakuten Deutschland GmbH

Rakuten Deutschland GmbH

Cluster & HA ProjekteHosting & Managed Services

Graylog Support

Graylog offers Enterprise with subscription support services to help you mitigate risks and reduce costs for the open source, fully integrated Graylog solution. Graylog will help you accelerate the delivery of your projects in development and production.

Graylog Enterprise & Support Subscriptions

Open Source

Silver Support

Enterprise Gold

Enterprise Platinum

Graylog is open source and will always be free to use

Reduce risk with 10 support requests per year on Graylog Open Source

Graylog Enterprise for users with data up to 1 TB/day

Graylog Enterprise for users with data > 1 TB/day

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Contact Sales

Contact Sales

Contact Sales

Open Source Features Include

  • LDAP
  • Role-based access control
  • Configurable data retention policy
  • Alerting
  • Encrypted Communication
  • API Access
  • Custom alerting
  • Online Community Support
  • Open Source Features Plus

  • Personalized Engineer Support

    Graylog Silver

  • Support Hours: 3am - 8pm ET
  • 10 Support Requests Per Year
  • 1 day response time for critical incidents
  • Web / email communication
  • 1 Named customer support contact to file cases
  • Unlimitied same project graylog-server development nodes
  • Graylog Enterprise Features for up to 1 TB/day

  • Audit Log
  • Archiving

    Gold Support

  • Implementation Jump Start
  • Support Hours: 3am - 8pm ET
  • Unlimited Support Requests
  • 4 hour response time for critical incidents
  • Phone / web / email communication
  • Emergency Patches
  • 6 Named customer support contacts to file cases
  • Unlimitied same project graylog-server development nodes

    24/7 Enterprise Support available on request
  • Graylog Enterprise Features for > 1 TB/day

  • Audit Log
  • Archiving

    Platinum Support

  • Implementation Jump Start
  • Support Hours: 3am - 8pm ET
  • Unlimited Support Requests
  • 4 hour response time for critical incidents
  • Phone / web / email communication
  • Emergency Patches
  • 6 Named customer support contacts to file cases
  • Unlimitied same project graylog-server development nodes

    24/7 Enterprise Support available on request
  • FAQ

    Can I try Graylog Enterprise before I buy it?
    Yes. You can try Graylog Enterprise free for 30 days by filling out the form here.

    Do I receive support with Graylog Enterprise?
    With Graylog Enterprise Gold or platinum, you will receive unlimited support requests from Graylog engineers that built the product. This also includes support for MongoDB and Elasticsearch nodes.

    How do you define a Graylog Server?
    “Graylog Server” is defined as any server node running the “graylog-server” application within a single cluster.

    Will I automatically get access to new features in the future?
    Yes. Existing Graylog Enterprise customers will always be given access to the newest features in Graylog Enterprise without any changes in price during your existing subscription period.

    How do I install Graylog Enterprise?
    The Enterprise functionality is shipped in a plugin. Just drop a few files into your plugins folder, restart graylog-server and you will see the new functionality immediately.