Deutschherrnstraße 15-19
90429 Nürnberg

+49 911 92885-0
+49 911 92885-77

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Our Customers

Immobilien Scout 24

Immobilien Scout 24

Icinga Consulting

Request Tracker Support Plans

We are happy to support your Request Tracker environment with our support services. We provide the following support packages, from which the price depends on the services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.

Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.

Please contact our sales department about further details regarding these conditions.

Our support modell:

Service times Mo. - Fr.
9:30 - 17:30
Mo. - Fr.
9:30 - 17:30
Mo. - So.
0:00 - 24:00
(EU only)
Response times Level 3: 8h
Level 2: NBD
Level 1: NBD
Level 3: 4h
Level 2: 8h
Level 1: NBD
Level 3: 2h
Level 2: 4h
Level 1: NBD
Number of support cases 15 unlimited unlimited
Number of contacts 2 3 5
Support channels
Remote Login
Remote support days - 1 2
Support modules
RT instances 2 3 4
Number of included Backend User 30 unlimited unlimited
number of included Queues 30 50 unlimited
Support for NETWAYS extensions
Support for RT Addons
Support for cluster environments -
24x7 cases/year - - 24
Datenbase support (MySQL/MariaDB) upon request upon request upon request
Package price
yearly upon request upon request upon request
Additional available services*

General informations:

*Of course you can add additional support modules to our PREMIUM and ENTERPRISE packages. Please get in contact with us in this matter and we will happily provide you with a quote.

All prices excl. the applicable VAT. Support contracts run for a minimum 12 months, and are implicitly renewed for a further 12 months unless cancelled 3 months before the original contract end date.

Please refer to our support conditions.