Puppet Support
Puppet Support
We are happy to support your Puppet open source environment with our support services. We provide the following support packages, from which the price depends on the services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.
Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.
Basic
Response times
- Level 3: 8h
- Level 2: NBD
- Level 1: NBD
Conditions
- 15 support cases
- 2 contacts
Support channels
- email, phone
- remote support
- remote support days: 0
Support modules
- Support for Puppet Server
- Support for Puppet Dashboard/The Foreman
- Support for distributed components
- Support for cluster environments
- 24×7 cases/year
Premium
Response times
- Level 3: 4h
- Level 2: 8h
- Level 1: NBD
Conditions
- unlimitierte support cases
- 3 contacts
Support channels
- email, phone
- remote support
- remote support days: 1
Support modules
- Support for Puppet Server
- Support for Puppet Dashboard/The Foreman
- Support for distributed components
- Support for cluster environments
- 24×7 cases/year
Enterprise
Response times
- Level 3: 2h
- Level 2: 4h
- Level 1: NBD
Conditions
- unlimitierte support cases
- 5 contacts
Support channels
- email, phone
- remote support
- remote support days: 2
Support modules
- Support for Puppet Server
- Support for Puppet Dashboard/The Foreman
- Support for distributed components
- Support for cluster environments
- 24x 24×7 cases/year
General information
1) Additional modules and services can be added to the PREMIUM and ENTERPRISE packages. Please contact us and we will gladly prepare an offer tailored to your exact requirements.
2) All prices and information per year net, plus the applicable VAT. After a minimum term of 12 months, the contract is extended by a further 12 months, unless it is terminated with a notice period of 3 months.
Please note our support conditions.