NETWAYS GmbH
Deutschherrnstraße 15-19
90429 Nürnberg

Phone:
+49 911 92885-0
Fax:
+49 911 92885-77
Email:
info(at)netways.de

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Our Customers

Audi

Audi

Icinga MonitoringLogstash

OpenNebula Support Plans

We are happy to support your OpenNebula environment with our support services. We provide the following support packages, from which the price depends on the services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.

Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.

Please contact our sales department about further details regarding these conditions.

Note: Support for OpenNebula will be processed directly by OpenNebula Systems in english.

Support Plans

Support level BASIC STANDARD PREMIUM
Price per year 3,750 EUR/Year
(1 - 10 KVM/XEN server or
1 vCenter)
7,500 EUR/Year
(1 - 10 KVM/XEN server or
1 vCenter)
11,250 EUR/Year
((1 - 10 KVM/XEN server or
1 vCenter)
Error classes Response time Response time Response time
Error class 1 Normal (1 business day) Urgent (2 business hours) Urgent (2 hours)
Error class 2 Normal (1 business day) High (4 business hours) High (4 hours)
Error class 3 Low (2 business days) Normal (1 business day) Normal (1 business day)
Error class 4 Low (2 business days) Low (2 business days) Low (2 business days)
Services
Number of tickets unlimited unlimited unlimited
Support channels Web Web Web
Service window 9x5 9x5 24x7 (Error class 1+2)
Runtime 1 Year 1 Year 1 Year
Number of contacts 1 per zone 1 per zone 2 per zone
Additional informations
  upon request upon request upon request

General informations:

All prices excl. the applicable VAT. Support contracts run for a minimum 12 months, and are implicitly renewed for a further 12 months unless cancelled 3 months before the original contract end date.