NETWAYS GmbH
Deutschherrnstraße 15-19
90429 Nürnberg

Phone:
+49 911 92885-0
Fax:
+49 911 92885-77
Email:
info(at)netways.de

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Our Customers

Bundesverwaltungsamt

Bundesverwaltungsamt

Security SolutionsSecurity Solutions

MySQL/MariaDB Support Plans

We are happy to support your MySQL Community Edition/MariaDB environment with our support services. We provide the following support packages, from which the price depends on the services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.

Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.

Please contact our sales department about further details regarding these conditions.

Our support modell:

Support package BASIC PREMIUM ENTERPRISE
Service time Mo. - Fr.
9:30 - 17:30
CET
Mo. - Fr.
9:30 - 17:30
CET
Mo. - So.
0:00 - 24:00
(EU only)
Response times Level 3: 8h
Level 2: NBD
Level 1: NBD
Level 3: 4h
Level 2: 8h
Level 1: NBD
Level 3: 2h
Level 2: 4h
Level 1: NBD
Number of support cases 15 unlimited unlimited
Number of contacts 2 3 5
Support channels
E-Mail
Telephone
Remote Login
Remote support days - 1 2
Support modules
Number of servers 10 15 25
Number of Slaves (replication) 1 3 5
Number of Masters
(Master-Master replication)
1 3 5
Support for MySQL Proxy
Support for sizing and architecture -
Support for performance optimisation - -
24x7 cases/year - - 24
Package price
yearly upon request upon request upon request
Additional available services*
  -

General informations:

*Of course you can add additional support modules to our PREMIUM and ENTERPRISE packages. Please get in contact with us in this matter and we will happily provide you with a quote.

All prices excl. the applicable VAT. Support contracts run for a minimum 12 months, and are implicitly renewed for a further 12 months unless cancelled 3 months before the original contract end date.

Please refer to our support conditions.