Deutschherrnstraße 15-19
90429 Nürnberg

+49 911 92885-0
+49 911 92885-77

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Gunnebo Deutschland GmbH

Gunnebo Deutschland GmbH


Icinga 1 Support Plans

We are happy to support you with Icinga 1, providing the following support contracts. The pricing for the contract depends on your network including the booked services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.

Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.

Please contact our sales department about further details regarding these conditions.

Service window Mon - Fri
9:30 - 17:30
Mon - Fri
9:30 - 17:30
Mon - Fri
9:30 - 17:30
Mon - Sun
0:00 - 24:00
Reponse time 8h 8h 4h 2h
Number of support cases 10 15 unlimited unlimited
Number of contacts 1 2 3 5
Support channels
E-Mail support
Support by call-back -
Support by remote login -
Remote hours per month - 1 5 10
On-Site support per year - 1 2 3
Support modules
Number of Icinga 1 instances 1 1 3 5
Support for NETWAYS AddOns
Support for IDO/Icinga Web
Support for distributed monitoring - -
Support for voice alerts - -
Support for addons -
Support for NETWAYS hotfixes - -
Support for cluster environments - -
24x7 cases/year - - - 24
Package prices
yearly upon request upon request upon request upon request
Additional available services*

General informations

*Of course you can add additional support modules to our SILVER, GOLD and PLATINUM packages. Please get in contact with us in this matter and we will happily provide you with a quote.

All prices excl. the applicable VAT. Support contracts run for a minimum 12 months, and are implicitly renewed for a further 12 months unless cancelled 3 months before the original contract end date.

Please refer to our support conditions.