NETWAYS GmbH
Deutschherrnstraße 15-19
90429 Nürnberg

Phone:
+49 911 92885-0
Fax:
+49 911 92885-77
Email:
info(at)netways.de

Send a message

Our Customers

Deutsche Welle TV

Deutsche Welle TV

Icinga Monitoring

Icinga 2 Support Plans

We are happy to support you with Icinga 2, providing the following support contracts. The pricing for the contract depends on your network including the booked services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.

Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.

Please contact our sales department about further details regarding these conditions.

Support package STARTER BASIC PREMIUM ENTERPRISE
Service window Mo. - Fr.
9:30 - 17:30
CET
Mo. - Fr.
9:30 - 17:30
CET
Mo. - Fr.
9:30 - 17:30
CET
Mo. - So.
0:00 - 24:00
(EU only)
Response times Level 3: NBD
Level 2: NBD
Level 1: NBD
Level 3: 8h
Level 2: NBD
Level 1: NBD
Level 3: 4h
Level 2: 8h
Level 1: NBD
Level 3: 2h
Level 2: 4h
Level 1: NBD
Number of support cases 15 unlimited unlimited unlimited
Number of Icinga hosts 500 max. unlimited unlimited unlimited
Number of contacts 1 2 3 5
Icinga Camp Tickets 1 1 2 3
Support channels
E-Mail
Telephone -
Remote Login -
Remote support days - - 1 2
Support modules
Number of Icinga 2 Server 1 2 5 10
Support for official Icinga 2 addons
Support for intergration
24x7 cases/year - - - 24
Access to Icinga Stack and LTS versions
(end of 2018)
Database support
(MySQL/MariaDB/PostgreSQL)
upon request upon request upon request upon request
Plan rate
yearly upon request upon request upon request upon request
Additional available services*
  - -

General informations:

*Of course you can add additional support modules to our PREMIUM and ENTERPRISE packages. Please get in contact with us in this matter and we will happily provide you with a quote.

All prices excl. the applicable VAT. Support contracts run for a minimum 12 months, and are implicitly renewed for a further 12 months unless cancelled 3 months before the original contract end date.

Please refer to our support conditions.