Graylog Support


Graylog Support

Graylog provides support for the open source version and subscriptions for the Enterprise version of Graylog. Get in direct contact with the manufacturer and the advanced features of Graylog Enterprise Edition.




Can I try Graylog Enterprise before I buy it?
Yes, please contact sales for a trial license.

Can I use Graylog Enterprise for free with under 5 GB/day?
That’s correct! Graylog Enterprise is free for environments with less than 5 GB/day. If you would like support, you can also purchase this by contacting us.

Do I receive support with Graylog Enterprise?
Yes! With Graylog Enterprise, you will receive unlimited support requests from Graylog engineers that built the product. This also includes support for MongoDB and Elasticsearch nodes.

Will I automatically get access to new features in the future?
Yes. Existing Graylog Enterprise customers will always be given access to the newest features in Graylog Enterprise during your existing subscription period.

Do you offer a perpetual license?
Yes, we do offer perpetual licenses, which means you can run Graylog indefinitely. You can contact us for pricing and terms.

How do you price Graylog Enterprise?
Graylog Enterprise is priced by the amount of data you send into Graylog each day.

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Open Source Enterprise Log Management

All log and event data available at a central location. This will help detect and fix errors and problems faster.