Elastic Stack Support Plans

We are happy to support your Elastic Stack environment (Elasticsearch, Logstash, Beats and Kibana) with our support services. We provide the following support packages, from which the price depends on the services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.

Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.

Please contact our sales department about further details regarding these conditions.

Our support modell:

Service window Mon - Fri
9:30 - 17:30
Mon - Fri
9:30 - 17:30
Mon - Fri
9:30 - 17:30
Mon - Sun
0:00 - 24:00
Respone time 8h 8h 4h 2h
Number of support calls 10 15 unlimited unlimited
Number of contacts 1 2 3 5
Support channels
E-Mail Support
Support by call back -
Support by remote login -
Remote support hours per month - 1 5 10
On-Site days per year - 1 2 3
Suppport modules
Logstash support
Kibana support
Elasticsearch support
Redis support
Number of instances (ELK + Redis) 5 10 20 30
Beats support
Support for distributed setups -
Support performance optimisation - -
24x7 cases/year - - - 24
Package prices
yearly upon request upon request upon request upon request
Additional available services*

General informations:

*Of course you can add additional support modules to our SILVER, GOLD and PLATINUM packages. Please get in contact with us in this matter and we will happily provide you with a quote.

All prices excl. the applicable VAT. Support contracts run for a minimum 12 months, and are implicitly renewed for a further 12 months unless cancelled 3 months before the original contract end date.

Please refer to our support conditions.