NETWAYS GmbH
Deutschherrnstraße 15-19
90429 Nürnberg

Phone:
+49 911 92885-0
Fax:
+49 911 92885-77
Email:
info(at)netways.de

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Our Customers

Immobilien Scout 24

Immobilien Scout 24

Icinga Consulting

Request Tracker Starter Packs

Simplify your first step into the ticket system with our cost-effective Request Tracker Starter Pack. Have your open source ticket system quickly up and running without the high costs involved with commercial systems.

In a 2 or 4-day remote workshop our experienced consultants will implement the Request Tracker with your staff. As we settle a fixed rate – there are no additional fees to worry about. 

We tailor each workshop to meet your environment’s specific needs and ensure that at the end, you have a fully functional, customised ticket system. While your environment develops, we’ll be happy to help you extend your ticket systems functionality.

Request Tracker Starter Pack

(2 remote days)

The 2-day standard Request Tracker Starter Pack includes:

  • Base installation of the Request Tracker on Debian / Ubuntu / CentOS
  • Integration of a mail system by SMTP-Transport or Fetch-Mail
  • Integration of an ActiveDirectory / LDAP-Service
  • Example configuration of queues and users
  • Example configuration of user restrictions
  • Basic introduction into the system and the web frontend usage

Price: €2.600 + VAT

Quotations available on request

Please contact us to discuss how we can design a workshop to meet your needs, in case special requirements and developments are needed.

Request Tracker Starter Pack Premium

(4 remote days)

The 4-day standard Request Tracker Starter Pack includes:

  • Base installation of the Request Tracker on Debian / Ubuntu / CentOS
  • Integration of a mail system by SMTP-Transport or Fetch-Mail
  • Integration of an ActiveDirectory / LDAP-Service
  • Example configuration of queues and users
  • Example configuration of user restrictions
  • Basic introduction into the system and the web frontend usage
  • Integration of external data sources (API, Soap, Sql)
  • Example configuration of RT Assets
  • Customizing of Templates and Articles
  • Configuration of Lifecycles, Status, SLA's

Price: €5.200 + VAT

Quotations available on request

Please contact us to discuss how we can design a workshop to meet your needs, in case special requirements and developments are needed.