NETWAYS GmbH
Deutschherrnstraße 15-19
90429 Nürnberg

Phone:
+49 911 92885-0
Fax:
+49 911 92885-77
Email:
info(at)netways.de

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Request Tracker Support Plans

We are happy to support your Request Tracker environment with our support services. We provide the following support packages, from which the price depends on the services. Feel free to get in contact with us once you require assistance by choosing a contract. You can reach us by using our contact form.

Right now we provide special conditions: Once you purchase a support contract together with consulting services, you will benefit from a project price.

Please contact our sales department about further details regarding these conditions.

Our support modell:

Support package BRONZE SILVER GOLD PLATINUM
Service window Mon - Fri
9:30 - 17:30
Mon - Fri
9:30 - 17:30
Mon - Fri
9:30 - 17:30
Mon - Sun
0:00 - 24:00
Respone time 8h 8h 4h 2h
Number of support calls 10 15 unlimited unlimited
Number of contacts 1 2 3 5
Support channels
E-Mail Support
Support by call back -
Support by remote login -
Remote support hours per month - 1 5 10
On-Site days per year - 1 2 3
Support modules
RT instances 1 2 3 4
Number of included Backend User 15 30 unlimited unlimited
number of included Queues 15 30 50 unlimited
Support for NETWAYS extensions
Support for RT Addons
Support for cluster environments - -
24x7 cases/year - - - 24
Package price
yearly upon request upon request upon request upon request
Additional available services*
  -

General informations:

*Of course you can add additional support modules to our SILVER, GOLD and PLATINUM packages. Please get in contact with us in this matter and we will happily provide you with a quote.

All prices excl. the applicable VAT. Support contracts run for a minimum 12 months, and are implicitly renewed for a further 12 months unless cancelled 3 months before the original contract end date.

Please refer to our support conditions.