NETWAYS GmbH
Deutschherrnstraße 15-19
90429 Nürnberg

Phone:
+49 911 92885-0
Fax:
+49 911 92885-77
Email:
info(at)netways.de

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Our Customers

Wiesenhof Geflügelspezialitäten

Wiesenhof Geflügelspezialitäten

Security Solutions

RT Request Tracker

RT Request Tracker

RT Request Tracker can simplify your technical support service and helpdesk, standardise internal workflows and track software bugs and marketing leads.

Request Tracker is a powerful business tracking system, which tracks requests, error messages or emails to simplify and facilitate faster communication between employees and customers.

As you have the entire communication history at a glance, tasks can be passed on without any loss of information. Correspondence details can be retraced anytime you need it.

  • Key Features
  • Incoming email ID stamping
  • Prioritisation
  • Task allocation
  • Notification
  • Inquiry conclusion

Web interface

Team members offer all their relevant information for access on a central web interface. Through a flexible authorisation system, you can ensure each team member only receives information relevant or allocated to them. Thanks to database supported text blocks, you can create a rely emails in a fraction of the normal time.

Getting started easylie

With our Request Tracker Starter Package we offer an easy and cost-efficient start into using the Open Source Ticket solution. A further extension of the tool is of course possible.

E-Mail Interface

The e-mail interface detects incoming e-mails, stores them in the database and automatically assigns it to the relevant person. Customer reply emails are then automatically assigned to the relevant conversation string. The system thus captures all communication stages and stores them in its database.

Business Applications

Our customers currently use RT Request Tracker for:

  • Trouble ticketing
  • Helpdesk
  • IT support
  • Lead tracking
  • Workflow management
  • Project management
  • Internal procurement
  • Incident management