Graylog Support

Graylog is open source and will always be free to use.

Graylog offers Enterprise with subscription support services to help you mitigate risks and reduce costs for the open source, fully integrated Graylog solution. Graylog will help you accelerate the delivery of your projects in development and production.

Graylog Enterprise & Support Subscriptions

 

Silver Support

Enterprise Gold

Enterprise Platinum

Graylog Enterprise

No

Yes

Yes

Production usage

Yes

Yes

Yes

Implementation Jump Start

Not Included

Included

Included

Coverage

3 a.m. - 8 p.m. ET

3 a.m. - 8 p.m. ET

24/7/365

Support Requests

10 incidents per year

Unlimited

Unlimited

Response Time *
Critical
High-Priority
Normal

 
1 day
2 days
2 days

 
4 hours
1 day
1 day

 
2 hours
4 hours
1 day

Communication

Web / Email

Phone / Web / Email

Phone / Web / Email

Emergency Patches

No

Yes

Yes

Named customer support contacts
who can file cases

1

6

8

Development graylog-server nodes

Unlimited for same project

Unlimited for same project

Unlimited for same project

Annual Pricing

Contact Sales

Contact Sales

Contact Sales

“Graylog Server” is defined as any server node running the “graylog-server” application within a single cluster. To estimate the number of Graylog Server instances, we recommend collecting 10% of your data. Our support fees include support for MongoDB and Elasticsearch nodes. 

* Business days/hours