Of course we also support you with your individual requirements or in emergencies with one of your applications in our data center.
Benefit from Our Many Years of Expertise
Due to our many years of experience in operating different types of customers systems, our staff can rely on extensive experience. In contrast to other service or database providers our staff is able to operate your applications. Based on the regular maintenance of your environment and applications, our administrators gain an insight into the deployed solutions and thus can help you with difficult issues or malfunctions.
Another advantage is that our managed service department works in a team; not just one person is familiar with a project, it´s a team of experts experienced in all areas of hosting. Due to our detailed and comprehensive documentation, our staff gets fast an idea of your applications and knows which measures to take for troubleshooting, if another staff member is prevented for any reason.
We provide support by experienced system engineers available 24x7x365 to host your systems or to pursue your mission critical projects. With this 24/7 support model we provide a emergency number to reach our technical support anytime and anywhere.
- Standardized or individual support models
- Guaranteed reaction time
- Support during business hours and off hours
- Monthly support quota