Seite wählen

Request Tracker: Highlight tickets based on due dates

von | Jan 16, 2019 | English, Request Tracker

A while ago we’ve announced a new extension for Request Tracker which allows to highlight tickets in search results even better.

Next to “last updated by” and custom field conditions, we’ve now added a requirement from production:

  • light red coloring for tickets with a due date in 3 days
  • dark red coloring for everything where the due date already passed

When there’s a ticket which matches one of the other conditions, due date wins over “last updated by” which itself wins over custom field conditions.

v2.0.0 is available on GitHub. Consider asking our sales engineers when building a new RT instance in NWS 🙂

Mehr Beiträge zum Thema English | Request Tracker

Mattermost vs Rocket.Chat

Rocketchat vs Mattermost: Which one is right for you? Communication inside the company is crucial for any business, whether you have 20 members of staff or 1000. Every business needs a way to get their message across and a platform to do so. Why should messaging...

Ansible – Use Blocks and Rescue Errors

Ansible is a widely used and powerful open-source configuration and deployment management tool. It can be used for simple repetitive daily tasks or complex application deployments, therefore Ansible is able to cover mostly any situation. Since version 2.0.0 Ansible...

Veranstaltungen

Di 27

GitLab Training | Online

Oktober 27 @ 09:00 - Oktober 28 @ 17:00
Di 27

Graylog Training | Online

Oktober 27 @ 09:00 - Oktober 28 @ 17:00
NETWAYS Headquarter | Nürnberg
Nov 04

Vorstellung der Monitoring Lösung Icinga 2

November 4 @ 10:30 - 11:30
NETWAYS Headquarter | Nürnberg
Nov 24

Elastic Stack Training | Online

November 24 @ 09:00 - November 26 @ 17:00
Dez 01

Foreman Training | Nürnberg

Dezember 1 @ 09:00 - Dezember 2 @ 17:00
NETWAYS Headquarter | Nürnberg