Nagios Support PlansWe are happy to support you with Nagios and other open source solutions. Benefit from our expertise through our support plans which are designed to match the complexity of your needs. For advice on which plans may suit you, please contact us. 
Special ‘Plan rates for project clients’ Special ‘Plan rates for project clients’ are offered for support contracts made in conjunction with a consulting project (min. 3 days). These discounted rates are valid for the first year of the support contract.
Our Nagios Support Plans
| Support levels |
BRONZE |
SILVER |
GOLD |
PLATINUM |
| Service hours |
Mon - Fri
9:30 - 17:30 |
Mon - Fri
9:30 - 17:30 |
Mon - Fri
9:30 - 17:30 |
Mon - Sun
0:00 - 24:00 |
| Response times |
8h |
8h |
4h |
2h |
| Number of support cases |
10 |
15 |
Unlimited |
Unlimited |
| Number of client contact persons |
1 |
2 |
3 |
5 |
| Support channels |
| E-mail |
 |
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| Telephone |
- |
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| Support via remote login |
- |
|
|
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| Remote hours per month |
- |
1 |
5 |
10 |
| Onsite days per year |
- |
1 |
2 |
3 |
| Support elements |
| Number of Nagios instances |
1 |
1 |
3 |
5 |
| Support for NETWAYS add-ons |
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| Support for NDO |
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| Support for Distributed Monitoring |
- |
- |
|
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| Support for voice alert systems |
- |
- |
|
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| Support für Nagios add-ons |
- |
|
|
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| NETWAYS Hotfixes |
- |
- |
|
|
| Support for cluster systems |
- |
- |
|
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| Plan rates |
| Plan rate (annual) |
On enquiry | >
On enquiry |
On enquiry |
On enquiry |
| Additional support elements* |
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- |
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*Support elements can be added at anytime to SILVER, GOLD and PLATINUM levels, to meet your individual needs. Simply contact us for an individual quote.
Prices listed here are not inclusive of VAT. All support contracts run for a minimum 12 months, and are implicitly renewed unless cancelled 3 months before the original contract end date.
Please read our Support Contract Terms and Conditions (currently available only in German).
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