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Icinga SupportIcinga Support


 

Icinga Support Plans

We are happy to support you with Icinga and other open source solutions. Benefit from our expertise through our support plans which are designed to match the complexity of your needs. For advice on which plans may suit you, please contact us.


Special ‘Plan rates for project clients’

Special ‘plan rates for project clients’ and packages are offered for support contracts made in conjunction with a consulting project. Please contact our sales team for more details.


Our Icinga Support Plans


Support levels BRONZE SILVER GOLD PLATINUM
Service hours Mon - Fri
9:30 - 17:30
Mon - Fri
9:30 - 17:30
Mon - Fri
9:30 - 17:30
Mon - Sun
0:00 - 24:00
Response times 8h 8h 4h 2h
Number of support cases 10 15 Unlimited Unlimited
Number of client contact persons 1 2 3 5
Support channels
E-mail
Telephone -
Support via remote login -
Remote hours per month - 1 5 10
Onsite days per year - 1 2 3
Support elements
Number of Icinga instances 1 1 3 5
Support for NETWAYS add-ons
Support for IDO/Icinga Web
Support for Distributed Monitoring - -
Support for voice alert systems - -
Support for add-ons -
NETWAYS Hotfixes - -
Support for cluster systems - -
Plan rates
Plan rate (annual) On enquiry On enquiry On enquiry On enquiry
Additional support elements*
  -

*Support elements can be added at anytime to SILVER, GOLD and PLATINUM levels, to meet your individual needs. Simply contact us for an individual quote.

 

Prices listed here are not inclusive of VAT. All support contracts run for a minimum 12 months, and are implicitly renewed unless cancelled 3 months before the original contract end date.

Please read our Support Contract Terms and Conditions (currently available only in German).







Contact us:

 

If you have any questions please feel free to get in touch with us.

 

E-Mail:  info(at)netways.de

Telephone: +49 911 92885-0



Support plans



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